Refund policy

Return and Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.

Return Policy

1. Requesting a Return:
   - You must request a return within 2 weeks (14 days) of receiving your product.
   - To initiate a return, please contact our customer service team with your order number and the reason for the return.

2. Return Approval:
   - Returns will only be approved once we receive the returned item and verify that it meets the following conditions:
     - The item must be unworn, unwashed, and undamaged.
     - All original tags and packaging must be intact.

3. Return Shipping:
   - Customers are responsible for the cost of return shipping.
   - Please use a trackable shipping method to ensure the item is returned safely.

4. Processing Returns:
   - Once we receive your returned item and confirm it meets the above conditions, we will process your return.
   - You will receive a confirmation email once your return is approved and processed.

Refund Policy

1. Refund Processing:
   - After your return is approved, a refund will be issued to your original payment method.
   - Please allow 5-7 business days for the refund to appear in your account, depending on your bank or credit card issuer.

2. Non-Returnable Items:
   - Certain items may not be eligible for return due to hygiene reasons (e.g., undergarments, swimwear).

3. Damaged or Defective Items:
   - If you receive a damaged or defective item, please contact us immediately with photos of the item. We will arrange for a replacement or a refund.

Thank you for understanding and adhering to our return and refund policy. If you have any questions, please do not hesitate to contact us.